Cancellation & Refund Policy

At Boscle Technologies Pvt. Ltd. (“Boscle”, “we”, “our”), we value our customers and aim to provide a fair and transparent cancellation and refund process.

1. Subscription Cancellations

Customers may cancel their subscription at any time by submitting a request via their account dashboard or by contacting our support team at contact@boscle.com
Cancellations made within 7 days of the initial subscription purchase may be eligible for a full refund, provided that significant usage of the Services has not occurred.
After 7 days, cancellations will stop further renewals, but no refunds will be provided for the current billing cycle.

2. Non-Refundable Cases

Fees paid for services already delivered (e.g., onboarding, setup, customization) are non-refundable.
Refunds will not be provided if the account shows substantial usage of the Services during the billing period.
One-time payments for consulting, integrations, or custom development are non-refundable once the service has commenced.

3. Service Issues

If you experience defects, downtime, or service issues, please report them within 7 days of occurrence to our Customer Service Team.
After verification, Boscle may offer appropriate remedies, which could include service credits, issue resolution, or, in rare cases, partial refunds.

4. Disputes Over Expectations

If you believe the Services received do not match the description or expectations, please notify our Customer Service Team within 7 days of purchase or renewal.
Our team will review the complaint and determine the best course of action, which may include adjustments, credits, or refunds at Boscle’s discretion.

5. Third-Party Services & Warranties

For third-party integrations (e.g., payment gateways, APIs), Boscle is not responsible for refunding charges levied by the third party.
Customers must contact the respective third-party provider for issues covered under their warranties or policies.

6. Refund Timelines

In case of approved refunds, the amount will be processed within 9–15 business days to the original payment method.
Timelines may vary depending on your bank or payment provider.

“Smart software for scalable growth. Built for founders, loved by teams.”

contact@boscle.com

No. 1, GRS Villa Garden, Kelambakkam - Vandalur Road, Chennai, Tamil Nadu 600 127

+91 - 8056 733 813

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